Refund Policy

  1. Introduction
    At Kekaboni Retreat, we strive to provide our guests with a memorable and enjoyable experience. We understand that sometimes plans change, and we aim to offer a fair refund policy. This policy outlines the terms and conditions under which refunds will be provided.
  2. Reservation Cancellations
    Standard Reservations:
    0-3 days 25% refund and no reschedule
    4-14 days 50% refund and reschedule based on availability (First Come First Serve)
    15 days or more prior 100% refund and reschedule done
    *T&C refund will be on the total billing amount*
  3. Non-Refundable Reservations:
    Reservations made under a non-refundable rate are not eligible for refunds regardless of the cancellation date.
  4. Early Departures
    If you choose to check out before your scheduled departure date, no refund will be given for the unused portion of your stay.
  5. No-Shows
    If you do not show up for your reservation and have not notified us in advance, no refund will be issued.
  6. Special Circumstances
    We understand that unforeseen circumstances can arise. In cases of emergency or exceptional situations, please contact us directly at info@kekaboni.in or 6290-021126 to discuss potential options. These will be reviewed on a case-by-case basis.
  7. Refund Process
    If your cancellation is eligible for a refund, we will process your refund within 7 business days of your cancellation request. Refunds will be issued to the original method of payment used at the time of booking. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
  8. Group Bookings and Events
    For group bookings, events, or special packages, a separate cancellation and refund policy may apply. Please refer to your booking agreement or contact our events team at [email protected] for specific terms.
  9. Contact Us
    If you have any questions about our refund policy, please contact us:
    Email: [email protected]
    Phone: 6290-021126
    Address: KANKRAJHORE RD, JHARGRAM, WEST BENGAL 721501

We appreciate your understanding and cooperation. Thank you for choosing Kekaboni Retreat, and we look forward to welcoming you soon.

This website uses cookies to improve your web experience.
Close
×